Inflight Training Solutions .:. Corporate Flight Attendant Training, Corporate Pilot Training and Operations Staff Training

Emergency Training

Operations Specifications

Operator Specific Subjects

International Procedures

RVSM

Flight Attendant Initial

Flight Attendant Recurrent

Sales & Ops (SLOPS)

HAZMAT

First Aid/CPR/AED Certification

Crewmember Emergency Training

Crewmember Emergency Training is an intense comprehensive one-day class geared toward corporate crewmembers. This day fulfills the emergency training requirements outlined under Part 91 AND Part 135 of the Code to Federal Regulations.

Experience with the evacuation of an actual smoke filled aircraft is priceless. All students of ITS's emergency training course will have this opportunity.

This class addresses, in both a scenario and interactive format, many of the issues that can arise in corporate and charter aircraft during emergency situations. The outlining of crew assignments during emergencies has been a contributing factor in post-accident/incident investigations. Inflight Training Solutions uses history to summarize what we can learn from these accidents. We then apply those principles in a format that is relevant and easily applied through memory retention.

The curriculum provides actual application and practice of those emergency drills that need to be addressed, but hopefully never actually appl

The north Atlantic Ocean is not the place to learn how to use your aircraft's life rafts and life vests.

ied. Inflight Training Solutions recognizes the need for hands-on training and we therefore instruct with realistic scenarios to ensure students develop the skills necessary to perform as dedicated professionals. This hands–on training involves using the emergency equipment on board an aircraft, role-playing with regard to smoke and fire control, general emergency situations, evacuation of a smoke-filled cabin and, if requested, the accomplishment of wet drills, the practice of water survival drills performed in a local pool. In lieu of wet drills a video may be shown.

The best means of acquiring and retaining new skills is to put them into practice. The use of actual aircraft throughout training provides a level of authenticity as well as ensures students are comfortable and confident in all possible future situations. All safety procedures, including the use of your maintenance staff, are implemented to ensure there is no damage to the aircraft used in the emergency evacuation drills.

Our lead instructor, Randall Wood, has over 29 years of teaching in aviation. Randall brings an unprecedented enthusiasm to what is normally a dreaded training experience for all crewmembers. Presented with modern technologies, including PowerPoint, Mr. Wood

During a real emergency is not the time nor place to be fumbling around with your aircraft's emergency equipment. During ITS's emergency training course, all of your aircraft's emergency equipment is located and its proper usage explained.

investigates all aspects of aviation safety and continues to present this information in an interesting format that will allow crewmembers to remember what tools they have at their disposal in the unlikely event that they are needed. Randall enjoys the classroom experience, which is shown by his enthusiasm. You can be confident that your crewmembers will learn more, and most important, retain more in order to apply what is learned to line flying!

Operations Specifications (Ops Specs)

Operations Specifications Training, commonly called “Ops Specs,” consists of a full day of training, tackling the industry’s need to address the Operations Specifications for an individual Part 135 operator. One of the most frustrating days of Indoctrination and Recurrent Training for a 135 operator is the curriculum addressing “Ops Specs.” Written in a highly technical manner, addressing all 135 operators with common verbiage, it would seem that with the goal of standardization, the opposite has taken place. Instead of “black and white," Ops Specs leave us with nothing but “shades of gray!”

ITS cuts through the confusing wording of OPS Specs to explain their meaning in an easy to understand format.

Here’s where I.T.S. comes in! Our lead instructor, Randall "Randy" Wood, has a vast amount of experience in the background of Ops Specs. With over 29 years of teaching in aviation, Randy brings an unprecedented enthusiasm to what is normally the most avoided subject of all 135 operations, the dreaded Ops Specs! Performed with modern technologies, including PowerPoint, Randy investigates what a particular paragraph means to a 135 line pilot and how we, as pilots, can “modify our game to play within the rules.” Randy is challenged by the complexity of regulation interpretation and Ops Specs analysis and application. He relishes the opportunity to impart that information to all students while gaining additional understanding from each other. “The truth be known, there is no black and white in FAR’s and Ops Specs. The best we can do is gain the most insight possible and learn to apply that to daily 135 operations. The old adage is correct….knowledge is power!”

Ops Specs is typically an eight hour day, full of fascinating interaction on what the Ops Specs say, the background to understanding why a paragraph was written the way it was, if applicable, how to relate the “rules” to our daily flying, and shortcuts and acronyms to help us remember those rules after the day is done. Be confident, your pilots will learn more, and most important, retain more in order to apply what is learned to line flying!

Operator Specific Subjects

Does your staff have the knowledge base to do their particular job the way you want or need? Are you frustrated as to why they can’t seem to get it right when given the opportunity to make decisions? Maybe basic training foundations are lacking? We assume that they know what they are supposed to do, however, you still get frustrated. This is where I.T.S. can help. We create that knowledge foundation allowing you to hold your staff accountable. Operator Specific training is developed specific to your company, your policies and procedures done your way.

I.T.S. develops the course materials to relay your policies and procedures as you want them with emphasis where you want. We specialize in taking your manuals and documents and ‘injecting’ them into PowerPoint presentations that are interactive and entertaining, yet informative. We can continue that process by either teaching your instructor or teaching your staff. You are given the option of purchasing the curriculum directly or allowing I.T.S. to teach your staff on an on-going basis. Operator Specific training can take as little or as long as you need it to. It depends on how much information is needed to be relayed and at what level. Our lead instructor, Randall Wood, has a vast amount of experience in the background of regulations, as well as normal policies and procedures, and can relay those in such a way to ensure application. Randall is challenged by the complexity of regulation interpretation and how they must interact with the normal policies and procedures of a particular operation or flight department. I.T.S. would love the opportunity to relay that information to your staff, both ground and flight personnel.

International Procedures

Are you new to international operations? Never taken an Atlantic or Pacific crossing? Maybe you, or your flight department staff, are due for a recurrent class on international procedures. I.T.S. has developed a unique class that fills all of these needs.

With a review of the foundational knowledge that makes an international trip happen, our instructor will then take you on a ‘paper’ trip while in the classroom. We address the documentation requirements and then fill in that paperwork. Taking this trip allows what you have been taught to go to the next level of learning…application. This will give your crews and planning personnel the confidence needed to make a successful international trip happen.

Our lead instructor, Randall "Randy" Wood, has a vast amount of experience in international operations with many crossings and inter-continent flying. Randy brings an unprecedented level of experience to the classroom! Preformed with modern technology incorporating PowerPoint, Randy investigates what we need to do prior to an international trip and explains what questions to ask your international handler. “It’s all in the planning; ok most of it….but what is left can be accomplished with practice and that practice should not wait until after engine start.” Let I.T.S. show you a unique international procedures class where the instructor will review what you need to know, where to find information, and how to apply the knowledge to any international trip. This can all be accomplished without ever leaving the ground!

Reduced Vertical Separation Minimum (RVSM)

RVSM pilot training is required to obtain RVSM operational approval and keep that authorization from year to year. Details of this training requirement may be found in 91-RVSM Guidance Change 2 and Part 91 Appendix G.

RVSM has been implemented throughout most of the world. I.T.S understands and communicates to your flight department how to handle all situations within RVSM airspace.

I.T.S. provides both initial and recurrent RVSM training at your facility with your entire pilot staff making it more cost effective. We cover the syllabus with special emphasis on the following:

Area of Operations
Specific Policy and Procedures Including Standard ATC Phraseology
Ground and inflight altimeter cross check and documentation requirements
Use and limitations in terms of accuracy of standby altimeters
Problems of visual perception of other aircraft at 1,000 ft separation
Altitude capture systems
TCAS operational procedures
Relationship between the altimetry, automatic altitude control, and transponder systems in normal and abnormal situations
Aircraft operating restrictions (if required for the specific aircraft group) related to RVSM airworthiness approval
Use of track offset procedures in oceanic airspace (SLOP)

I.T.S. can develop course materials that are company specific as well. Next time your flight department is due for RVSM, let I.T.S. assist in this training while saving you money.

Flight Attendant Initial Training

Inflight Training Solutions' comprehensive Flight Attendant Initial Training course contains five full days of training. The curriculum details those items required under Corporate Aviation Part 91 and Part 135 Flight Attendant Training as well as an in-depth view of a corporate flight attendant and what goes into a typical day.

After completing ITS's 5-day initial flight attendant course, you will be jet-setting around the world as a corporate flight attendant!

This portion of the curriculum is taught using the "inside scoop" from a qualified and experienced corporate flight attendant. Invaluable career building techniques are outlined as well as tips and candid information that is needed on a daily basis to accomplish a typical and yet successful flight day.

Day #1 What is a Corporate Flight Attendant?
A complete outline regarding duties and responsibilities, basic conduct, image development, international travel, personal safety and a normal trip scenario for planning purposes.

Day #2 First Aid/CPR/AED

CPR certification is included with flight attendant initial training.

A complete First-Aid course provided by a representative from the American Red Cross (Certification Certificate provided). CPR: Certification in Cardiopulmonary Resuscitation with an emphasis on Automatic External Defibrillators (AED) (Certification Certificate Provided).

Day #3 Policies and Procedures (PnP)
This training focuses on charter (135) operations complying with Part 135 regulations. This day includes normal duties and responsibilities, policy and procedures and passenger handling techniques.

Day #4 Emergency Training/ Evacuation/ Wet Drills
Hands-on training involving the emergency equipment on board large

As a corporate flight attendant, safety is a major priority. At ITS, we take the time to show you how to use all the safety equipment on your aircraft...including the life rafts and life jackets.

corporate aircraft, role playing with regards to smoke and fire control, general emergency situations, evacuation of a smoke-filled cabin, and the accomplishment of "wet drills": the practice of water survival drills performed in a local indoor pool.

Day #5 Cabin Service

Learn the ins and outs of gourmet food. This is your new career...why not have some lobster?

Classroom topics will include domestic and international catering, catering checklists and catastrophes, food storage and sanitation, table etiquette and protocol. A visit from a local, renowned in-flight caterer provides in-depth discussions and interaction for food safety, food handling, menu planning, in-flight food preparation and presentation.

Flight Attendant Recurrent Training

At 40,000 feet, today's corporate flight attendant is expected to be a concierge, caterer, emergency medical technician, wine steward, crisis management director, in addition to many other duties. Inflight Training Solutions aids you in meeting these challenges with a comprehensive course of study. The program covers the requirements for Part 91 and Part 135 Flight Attendant Training.

Being a corporate flight attendant is rewarding and fun. Make sure you are at your best with ITS's flight attendant recurrent course.

Those wishing to attain status as an FAA recognized Flight Attendant, as well as those seeking to satisfy recurrent training requirements, should attend this course. The flight attendant recurrent course is a two day version of I.T.S.'s initial flight attendant class. It is perfect for a professional flight attendant who needs to refresh their skills or for a former flight attendant looking to break back into the game. Today’s flight attendant job market is extremely competitive and I.T.S.’s recurrent training course on your resume will give you the competitive edge needed!

Sales n' Operations (SLOPS) Training

SLOPS training is specifically designed to make the confusing federal regulations easy to understand for non-flying personnel. Your flight department’s sales and operations staff are the backbone of a successful operation. During I.T.S.’s SLOPS training, often misunderstood topics are explained in a fun, easy to understand format.

SLOPS training is a multi-day course and will be tailored to your department’s needs. One, two and three Day courses are available. You can pick and choose the topics to be discussed/covered. As always, all I.T.S. classes are portable and can be hosted at your facility with your staff. We recommend splitting up your Sales and Operations Departments into teams, thus allowing business to continue as normal as possible.

Topics include, but are not limited to:

Make sure your sales and operations staff know all the policies and procedures necessary to run a safe and smooth operation

Who do I work for?
Airspace
First Aid
Weapons
Aeromedical
Dangerous goods/HAZMAT
TRW Policy
Company Policies and Procedures
International Handlers
Customs
Extended overwater authorizations including with single HF and/or single long range navigation
Refueling with passengers
Bomb threats
Qualification Criteria
Abnormal Procedures
Tailwind Ops
Performance and bird hazard
Baggage dimensions and limitations
Emergency exit/child seat
Weight and balance
Landing and weather minimums
F/A capable aircraft
Duty time and rest requirements
Flight time limitations
Weather limitations and how to understand aviation weather
Flight following and flight locating procedures

Hazardous Materials (HAZMAT) Training

Placards can be confusing, let I.T.S explain what they mean and how they effect you!

HAZMAT, hazardous materials, dangerous goods, COMAT?!? What does all of this mean?

Hazardous Materials training is required for all operators regardless of your operation's approval for HAZMAT transport. In fact, most operators are NOT approved to carry HAZMAT, but training is still required by the FAA and DOT. Normally, this training is boring and monotonous, but I.T.S. makes it fun and exciting while still covering the required items.

DOT Chart 13 is the current standard in HAZMAT markings

DOT Chart 13 is explored so your crews will be familiar with HAZMAT markings and placards and avoid a costly and dangerous mistake. In addition to forbidden items, there are some exceptions that allow your company to carry certain items aboard aircraft that are normally considered HAZMAT or dangerous goods.

Don't lose charter revenue carrying something that you shouldn't. Let Randall Wood and the team at I.T.S. sift through the CFR's and teach you and your personnel the important, potentially life saving ins and outs of carriage of hazardous materials and dangerous goods.

HAZMAT training can be taught by itself or added to the curriculum of another training course you are already attending.

First Aid/CPR/AED Certification

In-flight medical emergencies are particularly dangerous because of the amount of time before professional help can be obtained. 40,000 feet is no time to wish you had the proper training to respond to an in-flight medical problem. I.T.S. recognizes that every crew member is a crucial link to a passenger's survival and has added CPR, AED and First Aid to the curriculum. This course is certified by the American Red Cross, and specifically addresses the skills needed by flight crews to deal with the multitude of possible airborne medical emergencies.

The purpose of this course is to overcome any reluctance to act in emergency situations and to recognize and care for life-threatening respiratory or cardiac emergencies in adults, children and infants. It will also provide each class participant with the knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illnesses until professional help can be obtained.

The class participant will be instructed in the safe and correct use of an automated external defibrillator (AED) and the knowledge needed to care for adults experiencing sudden cardiac arrest. Instruction will include learning rescue breathing methods with mannequins and breathing barriers or masks. Upon successful completion of this course, each participant will receive a certification card for one year for CPR/AED and a three year certification card for First Aid. All class materials including textbook are included with registration.

Class length is approximate and depends on the number of class participants and time required for each participant to master the required skills. Correct administration of breathing skills and chest compressions utilizing the course mannequins must be achieved before certification will be awarded. All levels of instruction are offered by I.T.S. to cater to your needs.

Our lead instructor, Cheryl Chestnut, is certified by the American Red Cross as a Professional Rescuer. Cheryl also holds a teaching certification for all levels of instruction.

In-flight or workplace medical emergencies come up unexpectedly and every second counts. When the lives of your staff, clients and passengers are on the line, you want to have the peace of mind that comes with knowing that your team has been trained by the best. When you think First Aid, CPR or AED, think I.T.S.!

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